Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
You're A Leader Now What?: The proven path to high performance leadership by Mick Spiers Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and … [Read more...] about You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a manager, this book makes sense … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
The Manager’s Dilemma by Irial O'Farrell
The Manager's Dilemma by Irial O'Farrell What would you do with an extra hour in your workday? Read The Manager's Dilemma and find out. Managers tend to excel at problem-solving. Team members tend to bring problems to their managers, for a variety of reasons. What happens when you … [Read more...] about The Manager’s Dilemma by Irial O'Farrell
The Manager’s Dilemma by Irial O'Farrell
The Manager's Dilemma by Irial O'Farrell As a manager, do you find issues regularly landing on your desk? Issues that you know, in your heart of hearts, the team member does, or should, know how to sort out themselves? Is your own work regularly hijacked by team members interrupting you, … [Read more...] about The Manager’s Dilemma by Irial O'Farrell
SMART Objective Setting for Managers: A Roadmap by Irial O’Farrell
SMART Objective Setting for Managers: A Roadmap by Irial O'Farrell Objective-Setting season is fast approaching. There's a knot in the pit of your stomach. As time ticks closer to having to set objectives with your team, you can feel the knot pulsing, getting bigger. It has to be done but … [Read more...] about SMART Objective Setting for Managers: A Roadmap by Irial O’Farrell
SMART Objective Setting for Managers by Irial O'Farrell
SMART Objective Setting for Managers by Irial O'Farrell If you manage teams, what frustrates you the most? If you're like most managers I've met, chances are it's the way "Johnny communicates his ideas" or the way "Chrissy keeps asking you to talk to the other team, rather than just doing … [Read more...] about SMART Objective Setting for Managers by Irial O'Farrell
Summary & Analysis of The Culture Code by ZIP Reads
Summary & Analysis of The Culture Code by ZIP Reads What are the three secret ingredients to a winning team? Here's a hint: talent isn't one of them. Author Daniel Coyle shares his secrets to creating a successful organizational culture. Drawing from various examples, Coyle shows that … [Read more...] about Summary & Analysis of The Culture Code by ZIP Reads
